Frequently Asked Questions ( Faqs )
What method do you use for deliveries?
We have our own special delivery bus, Which is available and ready to work at any time a product is order.
How long does it take for home delivery?
We currently offer 3 types of delivery service :standard delivery for GB Mainland in approximately 2-4 working days; Super Saver 48 Hour Delivery; Premium Next Day. More on our Delivery Services.
I placed an order on Friday for next day delivery, why did I not get it until Tuesday?
Our cut off point is 4pm, Monday to Friday. Any order placed after 4pm will be processed through our dispatch system the next working day. We currently do not deliver at weekends.
Why am I being charged for delivery on my order when it states standard delivery is free?
We only charge for delivery on Island for Lagos state, and out of Lagos, But other delivery within Lagos Mainland is free.
I haven’t received a dispatch email/email confirmation?
Please be aware an automated email is sent to you to the given email address when your order is dispatched. Please check all folders including you junk as it will come from a info email address. To ensure emails reach you, add the domain naturekingsinteriors.com.ng to your safe senders list.
Do you deliver on Weekend?
No, our delivery team do not offer the service to deliver on weekends currently.
Why can’t I select next day delivery?
We can only offer next day on goods we have in stock at our dispatch depot.
Can I track my item?
Yes. You will be sent a dispatch confirmation email as soon as your order has been processed. This email will also contain your tracking number. We also ask for a mobile number so our delivery driver can inform you of the status of your order.
Can someone else sign for my delivery?
Yes, it does not have to be the addressee. The signature is electronically logged for security reasons. Any signature at the address will be accepted as proof of delivery.
Do you deliver to PO Box adresses?
No. Our delivery service require a recipient address location to prove delivery of the item. This cannot be guaranteed at a PO Box address.
I'm new, how do I order?
At Nature Kings Interiors we go to great lengths to ensure your shopping experience is as easy and secure as possible.
Use the Search or the menus to navigate to the part you need. Once you have found a part, check the fitment information to confirm it is the correct part for your furniture. If in doubt feel free to call our experienced customer service team on +234 (0) 907 012 5502.
Once you have finished shopping simply go to the checkout, choose the method of payment you would like and continue to payment. If you are happy with the order, confirm the payment and the item(s) will be dispatched to you.
Alternatively, you can contact a member of our customer service team on +234 (0) 907 012 5502 to place a telephone order.
Is it safe to order online?
Yes, we use industry standard SSL encryption to protect your details. Potentially sensitive information such as your name, address and card details are encoded so they can only be read on the secure server. This information is authenticated to ensure it only gets sent to this secure server and is checked to make sure it has not been tampered with during transfer.
Security checks are also made on all transactions, to ensure the authenticity of each card payment.
More about safely buying online
Which credit cards do you accept?
We currently accept the direct transfer on www.naturekingsinteriors.com.ng, in our retail stores and on telephone orders – Mastercard, VISA, Switch/Maestro, Visa Debit, Delta and Electron will be available shortly.
What currencies can I use?
Naira, Nigerian Currency
Can I use a different payment method?
No. You can’t use PayPal to pay for goods. We do not accept cheque or store cards. Only direct bank payment is accepted.
What is a surcharge?
Some parts may specify a surcharge. Surcharge is a repayable deposit – You pay the full amount initially, when you return your faulty unit we refund the quoted surcharge amount.
Do your prices including VAT?
No, For now, we don’t include VAT on all of our product.
How can I find the right type of furniture?
Select from our varieties of our product categories to choose your desirable furniture.
Can I get more information on a product?
Yes, click on product details to get more information about the product you which to purchase at our online store, you can also call our hotline for further information. +234 (0) 907 012 5502
Can I make an order over the phone?
Yes, telephone +234 (0) 907 012 5502, our specialist team is available to take your order 8am to 6pm Monday to Fridays and 9am to 5pm on Saturdays. We can only take an order over the phone if your delivery address and billing address are the same, and your delivery address is within Nigeria.
Will I get same price in store?
Prices between stores and online can vary for promotional purposes.
How do I check if an item is in stock?
If an item is available to order online then this means the item is in stock. The website will clearly display the status of the stock.
However, from time to time and particularly with some of our more popular items, due to the high rate of sales both in store and online, there may be some discrepancies. We will inform you as soon as possible, via email, if a product is out of stock.
If you do wish to know in advance if a product is in stock, please do not hesitate to contact us via email, or by phone on +234 (0) 907 012 5502.
How do I know if my order was successful?
You will receive an automated email to confirm your order has been received, and is being processed.
You will receive a further dispatch confirmation email once your order has been packed and is ready to leave our warehouse.
It says out of stock on your website for my part. How long will it take to get in?
Items which are ‘Out of Stock vary in timescales to get them back in stock. To get an estimate time please call call us on +234 (0) 907 012 5502.
Do you price match?
Yes, we now offer a Price Match Promise.
Please contact our Customer Service team via email, or phone on +234 (0) 907 012 5502 if you have a product you wish to discuss.
The item I bought is now in sale, can I get the difference refunded?
As an online business our prices change in accordance with trends, customer demand and stock availability we are, therefore, unable to refund the difference in price when an item you have purchased goes into sale, although we do appreciate how frustrating this can be.
You can of course return the item for a full refund and then re-order the item at its markdown price, provided it is returned in accordance with our returns policy. Please note, we cannot guarantee that another customer won’t purchase this item first.
Where is my order?
Most of our deliveries are sent by our road drivers and we will send you an automated email with the tracking number of your order. You can also find the tracking number on your order in My Account
Where do I find the phone number for one of your branches?
You can find details for any branch, in our store locator section. This is located at the top right of every page on our website or Find a store here.
How can I make a complaint?
In the rare occasion we make a mistake we are more than happy to take all customer feedback. There is always room for improvement. Contact Us
Is it possible to change the address/cancel or amend my order?
Due to the high volume of orders we receive, we have an automatic invoicing system. For any changes to your order, please call us immediately after placing the order. We can attempt to stop or amend your order with our dispatch team, if it is not possible, we will advise you on the next steps.
Why am I missing an item in my delivery?
There could be a number of reasons why an item is missing in your delivery: The item is temporarily out of stock Does your invoice have TO FOLLOW written where the part number should be (shows where the part number should be on an invoice)? Then we are currently out of stock of the product, and will be sending this part out to you on a priority. The item was dispatched separately The item could have been dispatched separately due to the extra care and attention which is required. The item was classed as a dangerous good Dangerous goods may be handled separately, due to the delicate nature of the product.
Can I have an update on my order status?
You can get an update on your order status by checking your order in your My Account section. You will need to [sign in] to access this area
Can I pay for a Click&Collect order online?
No, currently we only offer the service to collect and pay in store.
I have a new email address, and I am unable to reset my password. How do I change my password?
We are able to change the email address for you, provided you are able to answer some security questions. We take data privacy very seriously and need to verify who you are. After your email address is validated and changed, you can request a new password online.
How do I return an item?
For information on returning an item please Call our number.
Can you confirm you have received my return?
We aim to process returns within 5-7 working days of receiving them. You will be notified by email once the return is complete.
We suggest you make a note of the reference given when you sent the item back. This will allow you to track your parcel at every stage of delivery, including when we receive it.
Should you have any queries about your return, please feel free to contact our Customer Service team via email, or phone on +234 (0) 907 012 5502.
How long will it be before I get a refund?
Once we receive your item(s) back, our returns department will inspect and restock the goods. Once our returns department have done this, an automated refund is generated on our system. Your outstanding refund is then processed by our accounts department back to your original payment method. This process typically takes 5-7 working days. When returning your products please remember to include your original invoice, without this it may delay your refund.
What do I do if I have received a damaged item?
At Nature Kings Interiors we hope that you are happy with your purchases. We take great care in dispatching goods to the highest quality, however we know that sometimes things can go wrong and you will need to may need to return an item. Please follow the following procedure: We would require an image to be emailed to us providing all damage caused. Please email this to [email protected] Make sure you include your reference number, a copy of your invoice and an image of the parcel you received it in. More information on Returns & Refunds. Call +234 (0) 907 012 5502
How do I make a complaint?
If you are not happy about any service we offer or you have a general comment, feel free to write to us on [email protected] or Call: +234 (0) 907 012 5502.